Implementation and Customer Service Support
Our customized three-step process guarantees the most efficient implementation strategy backed by a dedicated team of Customer Support and Success representatives to support you beyond go-live.
Trusted by the world's most mission-critical enterprises
Step 1
Align & Design
The Indeavor Implementation Team works in consultative partnership with existing operations to develop a deep understanding of current-state workflows. The team will identify end-to-end efficiency opportunities and facility specific requirements and align them with industry best practices to design an Indeavor solution that integrates seamlessly within the broader application ecosystem.
- Evaluate current workflows for inefficiencies and opportunities to improve
- Design comprehensive workforce management solutions and enterprise-wide integration strategies
- Enable real-time system communication across platforms, ensuring everyone has the correct workforce management data available
- Capture complex employee, shift scheduling, and compliance rules
- Provide management with real-time analytics to streamline labor deployment
Step 2
System & End-User Readiness
Indeavor builds an optimized solution, inclusive of all required configurations, prepares customized workflow documentation for end-user training, and supports a comprehensive testing strategy to drive system readiness and immediate adoption among the workforce.
- Configure system with unique customer data
- Build and internally test solution upon design approval
- Build and test integrations to enable communicative application ecosystem
- Design and execute robust change management strategy to drive adoption and reduce risk
- Deliver training using customized content reflecting facility specific workflows, rules, and requirements
- Perform end-to-end workflow and schedule generation testing to ensure system readiness
Step 3
Launch, Continuous Improvement, & Support
Indeavor’s Implementation team provides dedicated support following system launch to achieve system and user stability before transitioning you to our Customer Success and Support teams. Our long-term success model establishes direct relationships between our customers and experts with deep knowledge of your solution and organizational needs.
- Ensure successful system launch and adoption with daily virtual sessions and/or onsite support
- Identify and address areas of optimization with your Customer Success Manager to foster continued growth
- Realize value using robust real-time, in-system reporting as well as performance analytics provided by Customer Success Manager
- Reach out to our 24/7 Customer Support team with issues or concerns
of accumulated industry and domain expertise in teams dedicated to your success
Implemented for Adoption.
Not Just Go-Live.
Enterprise 24/7 operations don't just need the fastest install. They need the one that sticks. Industry experts lead every project, with a blueprint built around your objectives.
Legacy / Horizontal Vendor
Indeavor
Who leads the project
Generalist project managers or third-party SIs
Industry experts in manufacturing, CPG, nuclear, oil & gas, public safety, and corrections lead every project
Implementation approach
Standard IT-project toolkit: guidance documents and checklists; you’re just another project
Hands-on, white-glove workflow solutioning built on industry best practices and a proven partnership-centric install methodology
Blueprint for success
Solution design only; adoption is your problem
Adoption is engineered and value realization is built in. We assess and plan solution, people, environment, and expectations before we build, and we partner in your success
Change management
Treated as training (know-how); a full change team is a paid add-on from a consulting firm
Concerted, consultant-led change management that changes behavior, not just know-how. The solution isn’t complete until it’s adopted
Enterprise rollout
Either site-by-site projects that don’t scale, or a “standardize everything” blanket rollout that ignores how each site actually runs
Multi-site network rollouts with program governance and enterprise standards, where every site still gets its own solution and hands-on attention. Frontline improvement is won site by site, not sprayed across the network
Ongoing support
Ticket queues, manual triage, long resolution cycles
Real Indeavor people: a dedicated Support team and Customer Success manager, scaled solution knowledge transfer, and in-house system experts, with AI-powered triage speeding resolution behind them
Indeavor offers a comprehensive Learning Hub with on-demand courses designed to support professional development, compliance, and role-based growth. Learners can access personalized training at their own pace and get support whenever needed.
Indeavor offers a smooth experience with best-in-class customer support to help your business when you need it. If you are an existing customer you can submit a support ticket here.
Yes. Indeavor integrates with Human Capital Management (HCM), payroll, and HR systems to ensure employee, scheduling, and labor data flows seamlessly between platforms. These integrations help reduce manual data entry, improve payroll accuracy, and maintain consistent workforce information across systems.
Yes, you can book a live product demonstration with Indeavor to see how automated labor scheduling can help reduce costs and improve workforce management for your business.
Ready to take it for a spin?
Book a time with our team of workforce management and labor optimization experts for a customized demo of Indeavor’s schedule automation solutions.
