Implementation and Customer Service
Your Indeavor Implementation Team designs an optimized workforce management solution and people operations platform specific to your organizational needs, providing immediate and sustained value.
Our customized three-step process guarantees the most efficient implementation strategy backed by a dedicated team of Customer Support and Success representatives to support you beyond go-live.
Step 1
Align & Design
The Indeavor Implementation Team works in consultative partnership with existing operations to develop a deep understanding of current-state workflows. The team will identify end-to-end efficiency opportunities and facility specific requirements and align them with industry best practices to design an Indeavor solution that integrates seamlessly within the broader application ecosystem.
- Evaluate current workflows for inefficiencies and opportunities to improve
- Design comprehensive workforce management solutions and enterprise-wide integration strategies
- Enable real-time system communication across platforms, ensuring everyone has the correct workforce management data available
- Capture complex employee, shift scheduling, and compliance rules
- Provide management with real-time analytics to streamline labor deployment
Step 2
System & End-User Readiness
Indeavor builds an optimized solution, inclusive of all required configurations, prepares customized workflow documentation for end-user training, and supports a comprehensive testing strategy to drive system readiness and immediate adoption among the workforce.
- Configure system with unique customer data
- Build and internally test solution upon design approval
- Build and test integrations to enable communicative application ecosystem
- Design and execute robust change management strategy to drive adoption and reduce risk
- Deliver training using customized content reflecting facility specific workflows, rules, and requirements
- Perform end-to-end workflow and schedule generation testing to ensure system readiness
Step 3
Launch, Continuous Improvement, & Support
Indeavor’s Implementation team provides dedicated support following system launch to achieve system and user stability before transitioning you to our Customer Success and Support teams. Our long-term success model establishes direct relationships between our customers and experts with deep knowledge of your solution and organizational needs.
- Ensure successful system launch and adoption with daily virtual sessions and/or onsite support
- Identify and address areas of optimization with your Customer Success Manager to foster continued growth
- Realize value using robust real-time, in-system reporting as well as performance analytics provided by Customer Success Manager
- Reach out to our 24/7 Customer Support team with issues or concerns
Indeavor customers gain access to a wide range of training resources to support their success. This includes an extensive collection of knowledge base articles available on our support website. Customers can find helpful guides, step-by-step instructions, and best practices for navigating and utilizing Indeavor’s workforce management solutions. Access the Employee Knowledge Base here.
Indeavor offers a smooth experience with best-in-class customer support to help your business when you need it. If you are an existing customer you can submit a support ticket here.
Indeavor offers best-in-class customer support. Assigning each of our valued customers works with a dedicated customer success manager.
Yes, you can book a live product demonstration with Indeavor to see how automated labor scheduling can help reduce costs and improve workforce management for your business.
Ready to take it for a spin?
Book a time with our team of workforce management and labor optimization experts for a customized demo of Indeavor’s schedule automation solutions.
